That’s the point. Worked long enough for support/tech assistance in internetworking, too and often people who were calling sucked through simply being a ‘pro’ with no nearly knowledge what a damn router is. They all should read wikis or books and learn about it rather than place the same question on and on…
think most people didn’t understand that joke :D
i was in helpdesk long enough, this jokes really aren’t jokes. including someone calling himself a vet and a pro working for 8 months. sometimes i don’t know if i should laugh or cry, so true all this thing…
“…there is nothing that beats the adrenaline buzz of configuring some idtiot’s ADSL modem, even know he’s running Windows 3.1 on a 386 with 4 Megs of RAM!”
*ROFLMYASS-OFF*
Illuminati=ET kin aka gods, Annunaki, Ea, dragons, angels/demons, Satan, Pepsi, naga, vampires, bluebloods, Al Gore, Windsors, Rothschilds, Rockefellars etc who rule cults like Freemasonry. Their agenda: continually cull/victimize people via vaccines/other poisons, Codex Alimentarius, carbon taxes, internet 2, WW3 then stage an alien invasion to get a fascist world government/religion with us chipped. Support Dr Deagle, Stewart Swerdlow, Oracle Broadcasting, gardeners and free-energy technology!
I’ve had my share of calls like this. But I don’t think anyone comes close to one a coworker had. After his customer telling him repeatedly “the CD won’t load”, he finally found out they meant physically. Trying to insert CD vertically into a horizontal drive. I remember it well. He put them on hold and semi-shouted, “You! Out of the gene pool!” Glad I wasn’t on a call or my customer would have heard it
It’s not so much that they’re idiots, it’s that they don’t *learn*. They’ll have a problem, or make a mistake and call for assistance. They’ll have the *exact* same problem 3 or 4 times and still not learn. And still call. After a while, it gets annoying. After 2 years on an Internet helpdesk, I still have (mostly) the patience of a saint.
Sadly, this is very much true. Working for an ISP, I see this a lot. Then there’s the people who think they know what they’re doing, but don’t, and ignore your instructions and do their own thing…then there’s the plain rude customers who always think that they’re right and make demands…
my wife works for a internet help desk and it really is like this i know because she works from home and thats all i hear when she is working……screammiiinnngg!
On the other hand, sometimes reviewing another agent’s notes is sometimes scarier than anything the customer has to say. ranging from the wacky:
“d/c cx to reduce avg call time”
or the more common:
“no sync
i dont know what to do
refer to vendor
cold xfer to dell”
and other such poor excuses for detailed troubleshooting notes.
I don’t know you, and i know this is a HUGE assumsion but i don’t think they really thought that was for coffee. If they were that ingorant, not stupid, they prob wouldn’t have purchased a computer. I LOST THE GAME! dang
sad thing is, my mom’s friend used to work at an internet helpdesk. she came over one day telling us about this guy complaining that his “automatic coffee cup holder” (disk drive) was broken. yes, people apparently ARE that stupid.
I work in Change Management and we get the same problem with people not knowing how to use one simple program to log their change and incident tickets. They would rather make a call and get me to walk them through something than actually try to figure it out first before calling. People are idiots.
This vid totally describes what it feels like to be a tech support guy. I know, because I’ve been working at an internet helpdesk for 3 years now.
Users are just plainly stupid. They can’t read they don’t know what an icon or menu is, they don’t know what programs they use, they even don’t know what’s the difference between the internet and their web browser.
And “the child knows it better” is typical too. :)
humm.. I call Bullshit.
bad we didn’t have the right to put customers on hold that much. we would have been fired the next day :) but i got some lessions from this vid xD
That’s the point. Worked long enough for support/tech assistance in internetworking, too and often people who were calling sucked through simply being a ‘pro’ with no nearly knowledge what a damn router is. They all should read wikis or books and learn about it rather than place the same question on and on…
think most people didn’t understand that joke :D
i was in helpdesk long enough, this jokes really aren’t jokes. including someone calling himself a vet and a pro working for 8 months. sometimes i don’t know if i should laugh or cry, so true all this thing…
“…there is nothing that beats the adrenaline buzz of configuring some idtiot’s ADSL modem, even know he’s running Windows 3.1 on a 386 with 4 Megs of RAM!”
*ROFLMYASS-OFF*
Illuminati=ET kin aka gods, Annunaki, Ea, dragons, angels/demons, Satan, Pepsi, naga, vampires, bluebloods, Al Gore, Windsors, Rothschilds, Rockefellars etc who rule cults like Freemasonry. Their agenda: continually cull/victimize people via vaccines/other poisons, Codex Alimentarius, carbon taxes, internet 2, WW3 then stage an alien invasion to get a fascist world government/religion with us chipped. Support Dr Deagle, Stewart Swerdlow, Oracle Broadcasting, gardeners and free-energy technology!
LMFAO This is so true
I’ve had my share of calls like this. But I don’t think anyone comes close to one a coworker had. After his customer telling him repeatedly “the CD won’t load”, he finally found out they meant physically. Trying to insert CD vertically into a horizontal drive. I remember it well. He put them on hold and semi-shouted, “You! Out of the gene pool!” Glad I wasn’t on a call or my customer would have heard it
i did tech support for a computer company. This is so accurate…and yet so sad lol
It’s not so much that they’re idiots, it’s that they don’t *learn*. They’ll have a problem, or make a mistake and call for assistance. They’ll have the *exact* same problem 3 or 4 times and still not learn. And still call. After a while, it gets annoying. After 2 years on an Internet helpdesk, I still have (mostly) the patience of a saint.
Dave
Sadly, this is very much true. Working for an ISP, I see this a lot. Then there’s the people who think they know what they’re doing, but don’t, and ignore your instructions and do their own thing…then there’s the plain rude customers who always think that they’re right and make demands…
Dave
hahaha. That’s a gem.
Dave
the IMac was specialy created for mums and dads, roflmao !
@TeamKilday
thing is: if ur customers weren´t idiots, u´d be out of work …
my wife works for a internet help desk and it really is like this i know because she works from home and thats all i hear when she is working……screammiiinnngg!
Most overpriced piece of crap. hmm. Is that really what the sales department wants you to say?
On the other hand, sometimes reviewing another agent’s notes is sometimes scarier than anything the customer has to say. ranging from the wacky:
“d/c cx to reduce avg call time”
or the more common:
“no sync
i dont know what to do
refer to vendor
cold xfer to dell”
and other such poor excuses for detailed troubleshooting notes.
I don’t know you, and i know this is a HUGE assumsion but i don’t think they really thought that was for coffee. If they were that ingorant, not stupid, they prob wouldn’t have purchased a computer. I LOST THE GAME! dang
sad thing is, my mom’s friend used to work at an internet helpdesk. she came over one day telling us about this guy complaining that his “automatic coffee cup holder” (disk drive) was broken. yes, people apparently ARE that stupid.
I work in Change Management and we get the same problem with people not knowing how to use one simple program to log their change and incident tickets. They would rather make a call and get me to walk them through something than actually try to figure it out first before calling. People are idiots.
I laughed so hard, I scared my mom… :D
This vid totally describes what it feels like to be a tech support guy. I know, because I’ve been working at an internet helpdesk for 3 years now.
Users are just plainly stupid. They can’t read they don’t know what an icon or menu is, they don’t know what programs they use, they even don’t know what’s the difference between the internet and their web browser.
And “the child knows it better” is typical too. :)
Btw, i use mute instead of hold…. :D
I’d like to apologize to all the tech people whom I have annoyed the shit out of.
On the other hand, it’s great if you can understand what the tech support person says, some calls go to India and other places.
It’s all so true.
lol